FAQ – Thailand

Why are cigars so expensive in Thailand?

Taxes and more taxes!
The import tax in Thailand is very high and goes by weight as well as value of the cigars.
As we import everything legally with all import licenses/permits and pay all taxes, we simply cannot compete with online stores that ship from overseas which will result in your shipment being stopped at Thai customs.
Don’t forget that there are also shipping charges (which have substantially increased due to covid), clearance charges as well as local handling charges.
We do our best to keep cigar prices in Thailand fair, so that you can enjoy a wide range of brands.

Can I order online from other websites and get cigars sent to Thailand?

You can but there is a very high chance that they will get stopped at Thai Customs.
Once they are stopped at Thai Customs, you will have to physically go and clear them and pay the full taxes.
If you import too many cigars without a proper import license and permit, you will not be able to clear them and they would probably be confiscated.

Are your cigars legal?

All cigars that we import into the Kingdom of Thailand are legal with all proper licenses, paperwork and full taxes/duty paid.
All proper tax stamps and health warning labels are applied to every box.
We only do things professionally and legally.

How do you store cigars?

We have dedicated electronic humidors that run 24 hours a day, 7 days a week.
Temperature is set at 22 degrees centigrade and 70% humidity.
Replacement guarantee!

How come you have so many cigar brands?

Because we are Thailand’s largest and widest cigar importer and want to offer our customers a good variety to choose from.
In stock includes many well known brands as well as cigars of the year.

How long have you been in business?

In Thailand, more than 4 years and worldwide more than 10 years.
We have in house cigar experts who have been studying cigars for over 20 years.

Do you accept paypal and credit cards?

Unfortunately we do not.

Do you accept cash on delivery?

Not at this time.

How do I know you are not a scammer?

We have been in business for many years, have established companies with all the relevant import permits and licenses.
All payments go to our corporate bank account.
Reputation is very important to us.

Can you deliver?

Yes, we deliver throughout the whole of Thailand.

Can we walk in to purchase?

You sure can! email us or add us on Line to chat.

Google Reviews

The place for all your BKK cigar needs
Andrew Langdon
Andrew Langdon
great cigar selection and price. Mathew has great recommendations and service
Hui Ling Tan
Hui Ling Tan
Best place to chill, browse a wide selection, purchase, learn about, enjoy cigars!
By chance I discovered Cigar Emperor & frankly, the cigar offerings & the service exceeded my expectations. IMO the curated product range is eclectic & quite unique for this part of the world. For my cigar purchases, quality was high & reflected careful handling & storage. Pricing was reasonable considering Thailand has extortionate import duty on cigars & luxury items. Important to me, Matthew the proprietor, is highly knowledgeable, a discerning connoisseur, patient when answering questions, & provides thoughtful, helpful purchase suggestions without being pushy. Dealing with him is a stark comparison to other cigar shops in BKK, with their oftentimes misinformed & naive ‘sales’ associates. I look forward to my next visit to Cigar Emperor to personally discover new cigar brands, mixed together with some delightful cigar chat.
Robert Bigelow
Robert Bigelow
Cigars are not easy to find in Thailand. These guys have a great selection, and really help you find the products you want. They didn’t have the brand I usually smoke, so Matthew made some suggestions and I actually found a Cigar I liked better. Ordering was easy and I received the package the next day. The quality was excellent. You can tell they take care of their products. Definitely recommend!
Jack Wang
Jack Wang
Good quality cigars and good service